At Vetairport SAS, we are committed to protecting and maintaining the confidentiality of our clients' personal data, in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and international standards such as the General Data Protection Regulation (GDPR).

1. 📌 Data Controller

The company responsible for the processing of personal data is:

2. 📋 Data we collect

We collect the following personal data, depending on your interaction with our services:

• • Full name, email, phone number, city or country.
• • Pet information: species, breed, age, health status, and travel requirements.
• • Legal documents required for international transport.
• • Non-identifiable technical data such as IP address, browser and operating system.

3. 🎯 Purposes of the treatment

We process personal data for the following purposes:

• • Contact the owner to provide information about our services.
• • Prepare quotes, coordinate procedures, and manage pet transfers.
• • Comply with requirements of airlines, health and immigration authorities.
• • Provide follow-up, after-sales support and service improvement.
• • Send promotional information only if the owner gives his or her consent.
• • Comply with legal and contractual obligations.

4. 🔐 Information security

Vetairport implements technical, administrative, and human resources measures to protect personal data against unauthorized access, loss, alteration, or misuse.

5. 🌍 Transfer and sharing

Data may only be shared with third parties necessary for the provision of the service, such as:

• • Airlines, customs agents, veterinarians, and immigration or health authorities.
• • Technology platforms that host our information, such as our e-commerce system and communication channels like WhatsApp.

In the case of international transfers, we guarantee adequate levels of protection in accordance with applicable legislation.

6. ✅ Rights of the owner

The owner of the personal data may:

• • Know, update and correct your data.
• • Request the deletion of data or revoke your authorization.
• • File complaints with the Superintendency of Industry and Commerce or the competent authority in your country.

To exercise these rights, you can write to: contact@vetairport.com

7. 🍪 Use of cookies

This website only uses essential cookies for its proper functioning. These cookies allow, for example, to remember shopping cart information and facilitate navigation. We do not use tracking, advertising, or analytics cookies without your consent.

8. 🔁 Changes to this policy

We reserve the right to modify this policy at any time. The updated version will always be available on this website. Your continued use of the site after changes are made constitutes your acceptance.